FAQ

 
 

WHY SHOULD I CALL CARISMA WHEN I CAN GO TO A CHEAP CAR WASH?

There’s a reason why cheap car washes are…cheap. Many use acid based products on your wheels which cause defects over the long run such as corrosion/paint removal and rust. They then use chemicals as soap (sometimes fairy liquid) to shampoo the vehicle followed by a sponge which may contain stones and dirt on your body. Using a sponge is bad enough - along with other contaminants it is a recipe for disaster. They then dry your car with a chamios towel which then again damages the paint work. This causes swirl marks and marring which require a thorough detail to remove.
 

BUT YOU GUYS ARE MORE EXPENSIVE - WHY IS THIS?

It’s a good question - it’s all to do with the products. The difference between a detailer and a car wash is in the name itself : detailing. We use only the best products on the market and all the chemicals we use are non-acid and safe for any vehicle. We charge a little more for a number of reasons :

  • we are mobile (van costs/fuel/equipment)

  • we use branded detailing products (these cost a lot more than car wash products)

  • we are insured

  • we work around you and offer a professional, personal and convenient service

  • we have benifets such as card payment methods and Apple Pay/Samsung Pay.
     

DO YOU REALLY COME TO ANY LOCATION IN GLASGOW?

Yes. As long as your within a 5 mile radius of Glasgow City Centre, there is no extra charge for us to come to you. Any further distance (for example Cumbernauld/Ayr/Airdrie/East Kilbride) may incur an additional cost for fuel. We always ask customers to ensure there is enough space to open all the doors of the vehicle comfortably and there is space for our van nearby. 

DO YOU ACCEPT CARD PAYMENTS?

Yes. We accept all major credit and debit cards and all forms of contactless payments. All are subject to a service charge of £1.00.
 

WHY SHOULD I GET MY VEHICLE DETAILED AND CERAMIC COATED FROM YOU?

To begin with - we’re insured. Detailing insurance is very expensive but we would not touch any vehicle without it.

Secondly, we are fully certified on the products we use. We train and educate ourselves before we use any product on a customer car. In fact - we do thorough testing on our own vehicles before using anything in the public.

Lastly - we are professionally accredited from various organisations including Kamikaze Collection - a world renowned company within the ceramic coating industry. We have passed the tests and shown examples of our work and it has proved of high quality.

Every car is inspected when it is complete and if there are any issues or fixes required - we implement them and then learn from our experiences to ensure the right customer care and product knowledge is gained.

I HAVE MULTIPLE VEHICLES - DO I GET A DISCOUNT?

Ofcourse. We like discounts as do our customers. The more vehicles you bring to us - the more discount we can give. If you book more than two vehicles in at a time a discount is automatically applied.
 

WHAT IF I AM NOT HAPPY WITH THE WORK YOU DO?

Simple - speak to us. We have a 5 star rating for a reason. In the detailing world - things can always go wrong. The sun may affect the windows or the wheels might have some smudges. We all make mistakes but here at Carisma we want to put them right. Within the first 12 hours if you inform us of an issue, we’ll put it right. Our team will keep you right and happy as always.

Are you eCo friendly?

We do our upmost to help the planet in any way possible. Obviously with a van and generator in our valeting van - we do use fuel and it is a necessity for us however we are careful and considerate. The following practices are always undertaken :

  • Van engine is turned off on arrival to the vehicle location

  • Generator usage is kept to a minimum - only used for wash/vaccum or polish stages

  • Out water is metered and no water is wasted

  • We reuse towels (washed regularly)

  • We keep all waste in the van and it is disposed of correctly

  • We clean up the area around the vehicle in cases of litter

HOW MANY YEARS OF EXPERIENCE DO YOU HAVE?

We have 10 years experience combined in total which is increasing everyday. Our team go through regular training to keep up to date with new vehicle types and detailing techniques.

DO YOU APPLY WRAPS AND PPF (PAINT PROTECTION FILM)?

At this current moment - we do not offer wrapping and ppf services however we do plan to offer this service in the future.

CAN I WORK FOR YOU?

Send us over an email and we can discuss opportunities.